CocoonTMP® Level 1 Public Trace & Trace

CocoonTMP Track and Trace gives your customers a fast way to see where their shipments are without picking up the phone or logging into a customer portal. It links directly to CocoonOPS and CocoonTMP®, surfaces clean tracking data, and lets you offer a public Quick Search page that feels simple for shippers and manageable for your team.

Importers want to type in a reference and see an answer. Forwarders want fewer status chasers and a clear view of what is actually moving. CocoonTMP sits in the middle, joining your Transport Management System, carrier feeds, and customer portal into one easy track and trace experience.

Track and Trace is now the expectation, not a nice to have

Real time visibility has stopped being a bonus. It is now part of how customers judge your service.

Recent research on supply chain visibility shows that around 77% of logistics professionals see real time visibility as indispensable for modern operations.

Another 2025 consumer study found that 63 percent of shoppers say full tracking visibility through the delivery process is essential, and only a small minority say they do not care about tracking at all.

At the same time, a 2024 industry brief reports that only 7 percent of supply chains actually support real time decision making. Most still react to events with very short lead times and limited data. Transport Intelligence That gap between expectation and reality is exactly where a focused track and trace portal adds value.

The Call… Wheres my shipment? Becomes a thing of a past

CocoonTMP answers that question with a clear, searchable window into CocoonOPS data that your customers can quickly tap a shipment reference into the public search and find the latest updated and key non sensitive data. If they want more information they can log into the CocoonTMP and find the documentation, and consignee, consignor and other key important information.

What CocoonTMP Track and Trace does at Public Level 1

Public Level 1 is the quick search experience. Think of it as the front door of your customer portal. A simple search box. A few key fields. Enough detail for customers to understand progress without exposing full operational screens. It will stop the calls to operators and improve a your customer experience quickly.

Quick Search that matches how people actually search

CocoonTMP is built around the way importers and consignees think about their freight. They do not talk about legs or movements. They talk about containers, references, orders, and deliveries.

With Public Level 1 you set up a branded web page where users can:

1. Enter a shipment reference
2. See current status in plain language
3. View the most recent milestone, weight and cbm

Behind that single search bar sits the same logistics portal that CocoonFMS already uses to capture container events, carrier data, and shipment milestones. The tracking data flows in from CocoonOPS and other connected systems so your public users always see an accurate view.

Because CocoonTMP is part of the wider CocoonFMS suite, you keep one source of truth for shipments across your Transport Management System, operations screens, and customer portal.

Clear milestones in simple language

CocoonTMP is designed to make container and shipment tracking easier for non specialists. The portal can display milestone history in a clear timeline, such as gate in, loaded, departed, arrived, out for delivery, or delivered.

You avoid cryptic codes and internal jargon. Customers see a simple journey story that mirrors what your operations team already manages in CocoonOPS. That story is supported by

1. Real time shipment information
2. Delivery updates
3. High level performance insight when you choose to expose it

CocoonFMS describes this as giving clients real time access to shipment information, delivery updates, and performance analytics through CocoonTMP, with transparency as a core design principle.

Public Level 1 keeps that experience focused. It shows just enough data for quick answers while more detailed views stay inside the secure customer login.

How CocoonTMP connects to CocoonOPS and your tech stack

CocoonTMP does not run in isolation. It is tightly linked to CocoonOPS and to your wider ecosystem.

Data flows from the TMS, not from spreadsheets

CocoonOPS already manages multimodal consignments, document management, carbon reporting, and real time tracking across air, sea, road, rail, and courier shipments.

Key points for track and trace

1. Real time tracking of shipments is built into CocoonOPS and shared through the customer portal
2. Customers can book shipments and upload documents through CocoonTMP while operations keep control inside CocoonOPS
3. Carbon emissions data from CocoonCarbon can appear alongside shipment details for clients who want environmental insight as well as location updates
4. If you’re not using CocoonOPS, we can still connect to your TMS. However CocoonOPS is far suprior.

When you publish a Public Level 1 search page, you draw the visible layer from CocoonTMP and the data layer from CocoonOPS. You do not have to re key or maintain a separate database for status information.

If you want to explore the full system landscape, the systems overview page sets out how CocoonOPS, CocoonTMP, CocoonDEM, and CocoonCarbon line up for freight forwarders.

API ready for carriers, visibility tools, and partners

CocoonOPS already supports an API marketplace, EDI connections, and integrations with accounting systems and other platforms.

That means your track and trace data does not stop at the TMS. You can

1. Pull in event data from carriers and visibility providers
2. Share status into other systems when partners need it
3. Keep a consistent view between your customer portal and back office tools

Industry wide, supply chain visibility software is growing fast, with recent research valuing the market at more than two billion dollars in 2023 and projecting strong double digit growth through the next decade. Global Market Insights Inc.+1 CocoonTMP gives you a way to join that ecosystem without rebuilding your tech stack from scratch.

If you want to test the combined setup in practice, the free trial for CocoonOPS is a practical starting point.

Benefits for importers, consignees, and freight teams

Track and trace looks like a simple feature from the outside. In reality, it changes how people work on both sides of the shipment.

For your customers and consignees

From the customer side, CocoonTMP Track and Trace delivers

1. Instant answers without email chains
2. A single place to check where their containers and consignments are
3. A simple way to share status with their own teams
4. Consignee and Consignor access as well as foreign agent access.

Customers can already book and track their own shipments, print labels, and access documents like customs clearance declarations and proof of delivery through the portal. Public Level 1 extends that convenience out to a wider audience with a fast, open search.

For shippers who care about sustainability, CocoonTMP also supports links to CocoonCarbon so they can see not only where the shipment is, but also what its environmental impact looks like.

One logistics customer quoted in CocoonFMS case studies put it neatly
“Once our clients could log in and see their own shipments, the tone of our conversations changed. We stopped talking about where the container is and started talking about what they wanted to do next.”

For your operations and customer service teams

For your team, the impact is just as strong

1. Fewer status calls and repeated tracking emails
2. Clearer expectations because customers see the same data you see
3. More time to handle exceptions instead of routine updates

Global research shows that freight forwarders who invest in shipment visibility improve both growth and customer loyalty, because they stop using staff time on low value updates and focus on problem solving and service design.

CocoonTMP reinforces that shift. Your team manages shipments through CocoonOPS. CocoonTMP presents the right slice of that information to the right audience at the right level. Everyone sees the same picture.

Getting started with CocoonTMP Track and Trace

Rolling out Public Level 1 does not need to be complex. A straightforward approach works best.

A simple rollout plan

1. You have to be using CocoonOPS and CocoonTMP.
2. Decided where you want to place the widget on your website.
3. Make sure you have advised your ops teams
4. Make sure you update the shipments in a timely manner.

If your clients already use CocoonTMP for full portal access, Public Level 1 becomes the top level shortcut. For those who do not need full login access, it still gives a fast, low friction way to check status.

To address more detailed functional questions, the CocoonFMS FAQ page covers common topics around tracking, emissions, and integrations.

Seeing track and trace live

If you want to see how track and trace fits with document sharing, carbon reporting, and customer bookings, it helps to view CocoonTMP as part of a complete customer portal setup. The Customer Portal Software page outlines how the portal works alongside CocoonOPS and the rest of the CocoonFMS platform.

You can also explore related articles, such as CocoonFMS insights on container tracking and how new software is changing international freight services. These give real world examples of importers using portals to track shipments, print labels, and access customs documentation without repeated requests to their forwarders.

FAQ on CocoonTMP Track and Trace Public Level 1